RETURN POLICY

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We want you to feel confident shopping with Sandart Flow. If there is a problem with your order, please contact us at sandartflow@outlook.com and we will help.

Return Window

You may request a return within 14 days after receiving your item.

Return Eligibility

To be eligible for a return, your item must be:

• Unused and in its original condition.
• In the original packaging.
• Accompanied by proof of purchase or your order number.

Items that have been used, damaged by the customer, altered, or returned without approval may not be eligible for a refund.

How To Start A Return

To request a return, email sandartflow@outlook.com with:

• Your order number.
• The item you want to return.
• The reason for the return.
• Photos if the item is damaged, defective, or incorrect.

If your return is accepted, we will provide the return instructions and return address. Please do not send items back without contacting us first.

Damaged, Defective, Or Incorrect Items

Please inspect your order after delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos of the issue.

For eligible damaged, defective, or incorrect items, we will help resolve the issue and may cover or waive the return shipping cost.

Return Shipping

For returns caused by personal reasons, customers are responsible for return shipping costs.

If the return is due to a damaged, defective, or incorrect item, we will help cover or waive the return shipping cost.

Refunds

Once we receive and inspect your returned item, we will notify you whether the refund is approved. If approved, the refund will be issued to your original payment method.

Please note that banks and payment providers may take additional time to process and post the refund.

Exchanges

If you would like to exchange an item, contact us at sandartflow@outlook.com. Exchanges depend on product availability.